Annual Report 2023 UPM Forestal Oriental

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Permanent involvement with communities, as well as social monitoring, are essential sources of input for the preparation of the company’s annual work plan and strategic definitions. For this we undertake different activities including:

Open days

Operational Visits Tour of the company’s forestry and industrial operations

Meeting opportunities with local representatives from new communities or places where the company’s operations are not yet known

COMMUNITY INVOLVEMENT

Meetings with leaders

Social monitoring

Triannual studies where we monitor the impact and perceptions of communities neighbouring the company’s operations

Workshops between different individuals where they can exchange concerns, needs or development opportunities

Visits to neighbours

Informative technical keynotes The content varies depending on the specific concerns of the communities

Instances to get involved with communities to inform them about the company’s operational activities in the area and make a note of concerns

Continuous communication with communities Contact and active involvement between the UPM Forestal Oriental team and

comments in our offices or various communication channels.

various aspects of our operations must be registered as management monitoring by using the corresponding standards. In 2023 we registered 66 complaints and suggestions which were classified into different categories: state of fences, roads, transportation activities, animal handling, waste, fire and water management, among others.

Each of these concerns were processed individually and followed up by involving the different participants to be able to reach an agreed upon solution. All reported issues have already been resolved. In addition to receiving complaints face-to-face throughout our tours and visits, people can leave their

local communities encourages interaction and gives us the opportunity to receive complaints, comments or suggestions that are taken into consideration by the company as a valuable input for the continuous improvement of the entire forestry chain. All complaints or suggestions received by different interested parties regarding

Dispute resolution procedure