UPM Forestal Oriental Annual Report 2021

29

PRODUCTION PROCESS

COMPLEMENTARY FORESTRY PRODUCTS

DEVELOPMENT PROGRAMME

RESPONSIBLE ENVIRONMENTAL MANAGEMENT

CONTACT

UPM INFORME PÚBLICO

Continuous communication with communities Contact and active involvement between the UPM team and local communities encourages interaction and gives us the opportunity to receive complaints, comments or suggestions that are taken into consideration by the company as a valuable input for the continuous improvement of the entire forestry chain. All complaints or suggestions received by different interested parties regarding different aspects of our operations must be registered as management

In 2021 there were 31 complaints and suggestions registered, which were sorted into different categories: state of fences, roads, transportation activities, animal handling, and waste management, among others. Each one of these concerns was processed individually and followed-up by involving the different participants in order to be able to reach an agreed upon solution. All reported issues have already been resolved.

monitoring by using the corresponding standards.

In addition to receiving complaints face-to-face

throughout our tours and visits, people can leave their comments

in our offices or various communication channels.

DISPUTE RESOLUTION PROCEDURE