UPM Forestal Oriental Annual Report 2022

SAFETY AS A CORE VALUE

PRODUCTION PROCESS

COMPLEMENTARY FORESTRY PRODUCTS

FOMENTO PROGRAMME

RESPONSIBLE ENVIRONMENTAL MANAGEMENT

CONTACT

Continuous communication with communities Contact and active involvement between the UPM Forestal Oriental team and local communities encourages interaction and gives us the opportunity to receive complaints, comments or suggestions that are taken into consideration by the company as a valuable input for the continuous improvement of the entire forestry chain. According to the existing standards, all complaints or suggestions concerning UPM's operations submitted by various stakeholders have to be registered as part of the management monitoring. In 2022 there were 38 complaints and suggestions registered .

T hese were sorted into different categories: state of fences, roads, transportation activities, animal handling, waste management, and fires, among others. Each of these concerns were processed individually and followed up by involving the different participants to be able to reach an agreed solution. All reported issues have already been resolved. In addition to receiving complaints face-to-face throughout our tours and visits, people can leave their comments in our offices or various communication channels.

DISPUTE RESOLUTION PROCEDURE

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UPM ANNUAL REPORT 2022